1. Information We Collect

We collect the following information when you use Smart Palm Manager:

• Account Information: Email address and username for authentication.
• Farm Data: Farm names, GPS locations, and geographic boundaries you provide.
• Tree Records: Palm tree details including variety, planting date, health status, height, and photos.
• Production Data: Yield records, quality grades, pricing information, and distribution data.
• Task Data: Agricultural task descriptions, schedules, and completion status.
• Team Data: Team member roles and farm assignments (Premium plan).
• Notification Preferences: In-app notification read status and farm-based alert settings.

2. How We Use Your Data

Your data is used exclusively to provide the services within Smart Palm Manager:

• Farm and tree management features
• Production analytics and yield distribution calculations
• Financial valuation estimates based on your records and reference pricing
• Health monitoring and task management
• Generating in-app notifications for task updates and seasonal agricultural alerts
• Team collaboration and task assignment (Premium plan)
• Subscription management and feature access control

3. Subscription & Payment Data

Subscription management is handled through Adapty:

• Your Supabase user ID is shared with Adapty to link your subscription profile
• Adapty stores your subscription status (plan type, expiry date, renewal status)
• All payment processing is handled entirely by the Google Play Store — we never receive, store, or process your credit card, banking, or payment information
• Adapty’s privacy policy governs their handling of subscription data
• No financial payment data is stored on our servers

4. AI Image Processing

When you use the AI disease diagnosis feature (Premium and Trial users):

• Images are sent securely from your device to our server-side processing function (Supabase Edge Function), which then forwards them to Google’s Gemini API for analysis. Your images never leave our secure infrastructure directly to third-party services from the client.
• Processing is stateless — images are analyzed in real-time and are not stored on our servers or by the AI provider after processing
• The AI API key is stored securely on the server side and is never exposed to the client application
• Diagnosis results are stored locally in your device’s session for your reference in the diagnosis history
• No images are retained, archived, or used for training purposes
• AI results are for guidance only and do not replace professional agricultural consultation

5. Notifications & Seasonal Alerts

The App uses an in-app notification system:

• Notifications are delivered in real-time via Supabase Realtime (WebSocket connection) — no external push notification services are used
• Seasonal alerts are generated automatically based on the UAE agricultural calendar for subscribed users
• Notification data (title, message, read status) is stored in our database linked to your farm
• No third-party notification services (such as Firebase Cloud Messaging) are used
• You can mark notifications as read or view your notification history within the App

6. Financial Data Handling

Financial information displayed in the App (Standard, Premium, and Trial users):

• Valuations are calculated using user-provided prices or reference pricing tables
• All monetary figures (AED) are estimates and should not be relied upon for official financial reporting
• Custom pricing data you enter is stored securely with your production records
• We do not process any payment or banking information

7. Data Storage & Security

Your data is stored securely using Supabase (PostgreSQL cloud database):

• All data is encrypted in transit using TLS/SSL
• Row-Level Security (RLS) policies ensure you can only access your own data
• Authentication is handled via Supabase Auth with secure session management
• Real-time data synchronization is secured through authenticated WebSocket connections
• Local device storage (AsyncStorage) is used only for session state and language preferences

8. Location Data

Farm and tree GPS coordinates are:

• Collected only when you explicitly enter or select locations on the map
• Used solely to display your farms and trees on the GIS map within the App (Standard, Premium, and Trial users)
• Stored securely in your account’s database
• Never shared with third parties or used for tracking purposes

9. Data Retention & Deletion

You have full control over your data:

• You can delete individual records (trees, production entries, tasks) at any time
• You can delete entire farms and their associated data
• You can delete your account and all associated data directly from the App’s Profile page. Simply tap “Delete Account” and confirm your decision.
• Upon account deletion, all your data — including farms, trees, production records, tasks, team memberships, subscriptions, and profile information — is permanently and irreversibly removed from our servers
• Cancelling your subscription does not delete your data — it only limits feature access to the Free plan

10. Third-Party Services

The App integrates with the following third-party services:

Each service has its own privacy policy governing data handling. We only share the minimum data necessary for each service to function.

11. Children’s Privacy

Smart Palm Manager is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the App. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

• Email: support@smartpalm.ae
• Website: www.smartpalm.ae